From older methods of intermittent stopovers and time logging to current cloud-based, GPS-monitored backhaul-dependent tools, organizations have continuously endeavored to optimize real-time monitoring of their assets which are on the move. The need to spontaneously locate an asset anywhere has not only given birth to various software and hardware firms specialized in radio based monitoring and reporting, but has also led the way to foundation of a whole new discipline which, in common terms, is referred to as Field Service Management.
With the progress in radio technologies and the affordability they offer in terms of finances and professional usage, a remote monitoring unit has become an integral cog in increasing the efficiency, service execution, monitoring, glitch-fixing and ultimately, delivery.
Organizations are critically dependent on the efficiency of their workflows governing their movable assets; from mobile vendors to network hardware giants like IBM and Cisco, from textile exporters to oil companies, mobility service planning and optimization is an in-house unit at some and out-sourced partner at others. Gartner estimates that market penetration for field service applications has reached 25% of the addressable market.
One huge challenge in successfully reducing cycle time is judging the magnitude of hardware complexity that is to be deployed. In our country, those who execute fundamental field tasks are not literate enough to operate multi-functional wireless devices. Training of fleet operations executives comes as a must.