From older methods of intermittent stopovers and time logging to current cloud-based, GPS-monitored backhaul-dependent tools, organizations have continuously endeavored to optimize real-time monitoring of their assets which are on the move. The need to spontaneously locate an asset anywhere has not only given birth to various software and hardware firms specialized in radio based monitoring and reporting, but has also led the way to foundation of a whole new discipline which, in common terms, is referred to as Field Service Management.
With the progress in radio technologies and the affordability they offer in terms of finances and professional usage, a remote monitoring unit has become an integral cog in increasing the efficiency, service execution, monitoring, glitch-fixing and ultimately, delivery.
Organizations are critically dependent on the efficiency of their workflows governing their movable assets; from mobile vendors to network hardware giants like IBM and Cisco, from textile exporters to oil companies, mobility service planning and optimization is an in-house unit at some and out-sourced partner at others. Gartner estimates that market penetration for field service applications has reached 25% of the addressable market.
One huge challenge in successfully reducing cycle time is judging the magnitude of hardware complexity that is to be deployed. In our country, those who execute fundamental field tasks are not literate enough to operate multi-functional wireless devices. Training of fleet operations executives comes as a must.
Field force automation is a methodology used to retrieve field information in real time and take necessary actions that maybe required. Field data maybe captured through various devices like wireless handhelds, tablet PCs or mobile phones depending on the nature of data. Data is then relayed over 2G, 3G (if high speed is needed) systems, Wi-Fi or satellite. This instant capture of information reduces time delays, avoids manual double entry data errors and enhances field task productivity.
Examples of tasks that commonly “leak” seconds or minutes from a worker’s day include:
Depending on the nature of a business, researchers and developers have put forth a 4-scenario working to benefit the client:
One of your vehicles has broken down out in the field. A remote device lets you know precisely where each of your vehicles and crews are currently working; you can direct the closest, most appropriate equipment and people to the spot thus
A crew member’s hand-portable radio reports a Man Down alert. Voice calls to the hand-portable and the vehicle radio elicit. So this alerting helps to
A contractor reports that one of your fleet was involved in an accident where their car was damaged. By referencing time and place records for the specific vehicle (or all vehicles) you are able to provide forensic evidence to prove your vehicle was not in the area at the time of the accident, avoiding liability and maintaining your record with insurers.
A large mobile generator has been deployed for many months, providing service in an isolated part of your coverage area. You can:
Organizations across a variety of industries – including retail, banking and health care – have already discovered the value of a modern workflow system.
Get in touch with us to learn more about how Jazz Business solutions can help your business