Q1. What is Google Play Direct Carrier Billing?
As a Jazz mobile subscriber, you are now able to purchase apps from Google Play and charge it to your mobile balance or postpaid bill. This service is provided for both postpaid and prepaid subscribers. For prepaid subscribers please ensure that you have sufficient balance in your Jazz SIM as all purchases in Google Play store will be deducted from your Jazz balance.
Q2. Where can I download Google Play?
The Google Play store app comes pre-installed on supported Android devices running Android OS version 2.2 (Froyo) and above. You can find and open the Google Play Store app from your device’s app launcher.
Q3. What are the Android Devices that support Carrier Billing for Google Play?
You can find and open the Google Play store app from your device’s app launcher. List of supporting devices can be found at https://support.google.com/googleplay
Q4. Is there any daily, monthly or per transaction limit to buy app(s) on Google Play?
Yes, there is a limit. You can spend up to Rs. 10,000 (Prepaid users) and Rs. 1,000 (Postpaid users) in any given month.
Q5. What are the kinds of apps that I can purchase from Google Play using carrier billing?
Only digital or virtual goods are eligible for Carrier Billing on Google Play. Examples of digital goods include:
In-game items and goods
Subscriptions for granted access for games/music/video
Q6. Is it possible to use purchase apps on Google Play via Wi-Fi?
During the initial setup of Jazz billing payment method for app purchase from Google Play via carrier billing, you will need to be logged on to Jazz’s 3G/4G network in order for us to authenticate you. Once the authentication is successful you may download the app over Wi-Fi connection or Jazz’s 3G/4G network. Note that going through the setup flow to use Jazz carrier billing will register you for Google Play direct carrier billing service.
Q7. If I switch from Jazz to another mobile carrier, can I still continue paying via Carrier billing?
When you switch carrier, you would need to go again through the process of setting up carrier billing as payment method for Google Play app purchase. If the carrier that you switch to has not enabled carrier billing, then you won’t be able to set carrier billing as the payment option for Google Play.
Q8. How can I stop paying via Jazz carrier billing?
To stop charging via carrier billing, you can remove Jazz carrier billing payment method as mentioned below:
Open Google Play Store from your device
Tap the 3 lined Menu button on top left corner
Select Account > Payment methods > More payment settings
Tap “Remove” mentioned under Jazz in Payment methods.
Q9. I accidentally purchased an app that I do not want; how can I get refund from Google Play?
Customers have 2 hours from the time of download to return an application purchased on Google Play for a full refund. Customer may only return a given application once; if they subsequently purchase the same app again, they may not return it a second time. Purchases made from Google Play using direct carrier billing will be posted directly to your mobile billing account.
Q10. How to return an app on Google Play Store within the 2 hours return period?
From your device
Launch the Google Play Store app on your device
Select Menu (top left corner) > My Apps
Select the app you’d like to return (If the 2-hour refund window has not yet passed, the app is eligible for return and will have two buttons saying Open or Refund)
Tap the Refund button. The Refund button will now say Uninstall. Press Uninstall to remove the app from your device and initiate the refund.
After the 2-hour return period has expired, the Refund option will not be available. Selecting the Uninstall button at this point will simply remove the application from your device.
Q11. How to get refund on Google Play after refund button has disappeared?
Google does not give refunds for most Google Play purchases. However, there are exceptions. If the purchase isn’t what you expected, doesn’t work, or you don’t want it any more, you can:
Get support from the developer of the app Most apps on the Play Store are made by third-party developers, not by Google. The developers should support their apps and make sure they work well for you. You should contact the app developer if:
You have a question about an app.
You made an in-app purchase but it wasn’t delivered or isn’t working as you expected.
You want a refund and it’s more than 48 hours since you made the purchase. The developer can help with purchase issues, and can process refunds pursuant to its policies and applicable laws.
Request a refund on the Google Play website. If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play. If you bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours. This is the quickest way to find out if Google will give you a refund. You’ll usually get a decision within 15 minutes.
Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.
Copy https://play.google.com/store/account and paste it into the address bar of the web browser.
Make sure this is in a web browser and not the Google Play Store app. You can’t request a refund in the Google Play Store app.
Scroll down to “Order History” and find the order you want to return. To the right of the order, select More Menu.
Select Report a problem.
Choose the option that describes your situation, complete the form, and say that you would like a refund.
You will see a message saying “thank you for sharing your concerns.” Later you will receive an email about your refund.
Q12. I subscribed to a service. How can I cancel or change this subscription on Google Play?
Subscriptions on Google Play renew automatically unless you unsubscribe. If you don’t want the subscription for your magazine, music streaming, video streaming or other app to renew, you can cancel the subscription on Google Play. You can also change the payment method used for a subscription or membership.
Open the Google Play Store from your device.
Tap Menu button (top left corner) > Account and > Subscriptions.
Find the subscription you want to cancel.
Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged. If an app you’ve purchased a subscription for is removed from Google Play, your future subscription will be automatically canceled but past subscriptions will not be refunded.
Q13. If I purchase an app and accidentally delete if off my phone and try to download/purchase it again, will I be charged a second time?
As long as you use the same Google ID that you used for downloading the app initially, you will not be charged for re-downloading the app again (even when switching device).
Q14. If I have purchased an app via Google Play Store, can I switch my SIM card to other devices and enjoy the app without having to purchase and pay again? How many devices can I do this for?
Your app purchases are tied to your Google Account and can be installed an unlimited amount of times on any device. So, for example, if you remove “My Favorite Game” to save memory, you can reinstall it at a later date with no charge by simply visiting My Apps. You can also re-install apps from play.google.com from the My Android Apps section.If you are being asked to purchase an application you have already purchased on Google Play on an existing or previous device, you might be using a different Google account than the one you were using at the time you made your purchase. Because the application is associated with a different Google account, you are being charged to purchase it again. Additionally, if you are missing certain apps (free or paid), they might be registered under a different Google account. Fortunately, you can recover access to these apps by simply switching the account you’re currently signed into on Google Play.
Q15. Who do I contact if I have a question about something that I purchased using Google Carrier Billing?
Please contact the application developer that you made a purchase from if you have any questions regarding the application that you downloaded or for issues related to app that you have downloaded. You can find the contact options (an email address or phone no. or a website) of the application developer under the developer section in the application that you have downloaded.
Q16. Can I purchase apps that are not in PKR via carrier billing?
No, all apps and in-app purchases via carrier billing should be made in PKR.