Its not Just a Call center but a fully managed End to End cloud based Contact Center Solution backed by Jazz SIP & Data connectivity; that empowers customers to take their businesses to the next level of Automation & intelligence!

The platform specially caters to organizations striving to Automate, Optimize and Improve their customer care, sales, and marketing departments and with an urge to make data-driven and result-oriented decisions.

Jazz Business Smart Contact Center Solution offers a complete suite of Contact Center solutions based on Jazz SIP platform hosted over Jazz’s Garaj Cloud. Years of in-depth research and industry experience have helped us in crafting the advanced features and functionalities that set this solution apart from the rest. The futuristic solution is not only reliable, ingenious, and user-friendly but also cost-effective. It ensures future investment protection and delivers extra value for money.

Who is it for?

It is an end-to-end managed software-based solution ideal for any organization looking to automate their business operations while minimizing costs. Whether you are a startup looking to setup your call center or a large organization with a need to automize operations and reduce costs; Jazz Contact center solution is the right fit for you! Hosted over Jazz Garaj cloud platform, our Smart contact center solution offers Pay-As-You-Grow model by letting you scale up or down as per your requirements.

The solution has two service components:

Jazz Smart Contact Center

An Intelligent solution for inbound, Outbound & blended call center operations.

Omni-Channel Interaction – Omni Channel capabilities for 360 Degrees customer view—communicate on customer’s preferred communication channel whether it’s SMS, Facebook, WhatsApp, website, Live Chat or any other social media channel.

Unified Agent Panel for 360 Degrees customer profile management

Graphical Application Designer— Design any kind of IVR, ACD, Integrations and Process Flows by using our Drag & Drop Graphical Application Designer, without any complex programming.

BIA Intelligent Chabots— Supports 30+languages with 47+accents

Quality Assurance, Flexible System Configurator, and much more

CTI and 3rd party Integration – Open APIs for Smooth integration with multiple ERP/CRM, E-commerce platforms as well as database systems.

Real-time System Dashboards– Advanced level analytics & Powerful reporting for KPI monitoring

Locally hosted on Jazz Cloud’s Tier-3 certified cloud

PCI DSS certified Garaj Cloud platform for optimal security

A customizable solution to suit individual business requirements

Scalable and flexible to individual customer needs- Pay As You Grow Flexibility

Less hardware dependence & Cloud-based licensing model= Cost savings

Jazz Smart Helpdesk

An Intelligent Omni-Channel Helpdesk Solution to automate helpdesk operations

Omni-channel ticket creation

Tailor made process flow builder gives you the ability to define your own Process Flows to handle each type of complaint.

Easily Integrate with Jazz Contact center solution

Open APIs to integrate with any CRM, ERP, website, Mobile App or Database systems

Definition of multiple organizational teams as well as Escalation policies

Insightful reports and actionable data for thoughtful decision making

Realtime dashboards to tracks and monitor helpdesk operations

Why should you consider Jazz Business Smart Contact Center Solution?

Cost saving—Avoid the Huge Capex investment for traditional call center set up & focus on business growth.

Locally built and deployed solution for excellent back-end support

Powered by the country’s fastest growing voice & Data network

Customizable solution to suit individual business requirements

Scalable and flexible to individual customer needs

Pay As You Grow Flexibility

Less hardware dependence & Cloud based licensing model= Cost savings

Ideal for startups looking to setup their call centers without heavy CAPEX investment.