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Email: businesscare@jazz.com.pk
Business Care Helpline: 0300-0160160
FOR EXISTING CUSTOMERS
Jazz Business World: businessworld.jazz.com.pk
Jazz Business WhatsApp: 0300-3008000
Jazz Business String: Dial *768*7#
Its not Just a Call center but a fully managed End to End cloud based Contact Center Solution backed by Jazz SIP & Data connectivity; that empowers customers to take their businesses to the next level of Automation & intelligence!
The platform specially caters to organizations striving to Automate, Optimize and Improve their customer care, sales, and marketing departments and with an urge to make data-driven and result-oriented decisions.
Jazz Business Smart Contact Center Solution offers a complete suite of Contact Center solutions based on Jazz SIP platform hosted over Jazz’s Garaj Cloud. Years of in-depth research and industry experience have helped us in crafting the advanced features and functionalities that set this solution apart from the rest. The futuristic solution is not only reliable, ingenious, and user-friendly but also cost-effective. It ensures future investment protection and delivers extra value for money.
It is an end-to-end managed software-based solution ideal for any organization looking to automate their business operations while minimizing costs. Whether you are a startup looking to setup your call center or a large organization with a need to automize operations and reduce costs; Jazz Contact center solution is the right fit for you! Hosted over Jazz Garaj cloud platform, our Smart contact center solution offers Pay-As-You-Grow model by letting you scale up or down as per your requirements.
The solution has two service components:
An Intelligent solution for inbound, Outbound & blended call center operations.
Omni-Channel Interaction – Omni Channel capabilities for 360 Degrees customer view—communicate on customer’s preferred communication channel whether it’s SMS, Facebook, WhatsApp, website, Live Chat or any other social media channel.
Unified Agent Panel for 360 Degrees customer profile management
Graphical Application Designer— Design any kind of IVR, ACD, Integrations and Process Flows by using our Drag & Drop Graphical Application Designer, without any complex programming.
BIA Intelligent Chabots— Supports 30+languages with 47+accents
Quality Assurance, Flexible System Configurator, and much more
CTI and 3rd party Integration – Open APIs for Smooth integration with multiple ERP/CRM, E-commerce platforms as well as database systems.
Real-time System Dashboards– Advanced level analytics & Powerful reporting for KPI monitoring
Locally hosted on Jazz Cloud’s Tier-3 certified cloud
PCI DSS certified Garaj Cloud platform for optimal security
A customizable solution to suit individual business requirements
Scalable and flexible to individual customer needs- Pay As You Grow Flexibility
Less hardware dependence & Cloud-based licensing model= Cost savings
An Intelligent Omni-Channel Helpdesk Solution to automate helpdesk operations
Omni-channel ticket creation
Tailor made process flow builder gives you the ability to define your own Process Flows to handle each type of complaint.
Easily Integrate with Jazz Contact center solution
Open APIs to integrate with any CRM, ERP, website, Mobile App or Database systems
Definition of multiple organizational teams as well as Escalation policies
Insightful reports and actionable data for thoughtful decision making
Realtime dashboards to tracks and monitor helpdesk operations
Cost saving—Avoid the Huge Capex investment for traditional call center set up & focus on business growth.
Locally built and deployed solution for excellent back-end support
Powered by the country’s fastest growing voice & Data network
Customizable solution to suit individual business requirements
Scalable and flexible to individual customer needs
Pay As You Grow Flexibility
Less hardware dependence & Cloud based licensing model= Cost savings
Ideal for startups looking to setup their call centers without heavy CAPEX investment.
Microsoft 365 Business Plans | Microsoft 365 Business Basic | Microsoft 365 Standard | Microsoft 365 Apps for Business |
Office applications included | Web versions only | ![]() |
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Services included | ![]() |
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Support & Deployment | |||
Maximum number of users | 300 | 300 | 300 |
24/7 support for end users via phone,chat and email | |||
99.9% uptime guarantee | |||
Licensed for commercial use | |||
Desktop versions of Office Apps for PC & Mac | |||
Latest desktop versions for Outlook, Word, Excel, Powerpoint for windows or Mac
(plus Access and Publisher for PC only) |
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Access to the document simultaneously by all users in real-time | |||
Available on 5 phones, 5 tablets, 5 PC/Macs per user | |||
Web & Mobile versions of Office Apps | |||
Word Online, Excel Online and PowerPoint Online | |||
Latest desktop version of Outlook, Word, Excel, PowerPoint for iOS, Android devices(upto 5 phones and 5 tablets) | |||
Access to the document simultaneously by all users in real-time | |||
Teamwork & communication | |||
Online meetings and videos conferencing upto 250 people with Microsoft Teams | |||
Microsoft Teams – Desktop and mobile versions | |||
Hub for connecting people to Microsoft Teams | |||
Sharepoint for team sites and intranet | |||
Email & calendaring | |||
50 GB mailbox for email hosting with custom email domain address | |||
Microsoft Exchange – Business class emails – Desktop and mobile versions | |||
Scheduled meetings and responsd to invitations with ease using share calendars | |||
Setup new user emails, restore delete account, and more from anywhere | |||
File storage & sharing | |||
1 TB OneDrive for Business file storage and sharing | |||
Get OneDrive for Business and SharePoint synchronized across all devices for every work file saved | OneDrive only |
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File sharing with people outside your organization | |||
Control of permission and access rights for file sharing | |||
Access and sync files on PC or Mac and mobile devices | |||
Security & compliance | |||
Exchange Online Protection – from spam, malware and other threats | |||
Over 1000, security and privacy control meetings all globally accepted standards | |||
Custom permission for accessing crucial business information | |||
Password policy creation | |||
Popular productivity tools included | |||
Microsoft Teams for scheduling and planning | |||
Microsoft Bookings for managing appointments | |||
MileIQ for real-time precise on-the-go mileage tracking |
Microsoft 365 A11 | Microsoft 365 A3 | Microsoft 365 A5 | ||
Operating System | Windows 10 Enterprise upgrade | Pro Education | Pro Edu/Ent | Pro Edu/Ent |
Microsoft 365 Apps | Install Word, Excel, PowerPoint, OneNote, Outlook, Access2, and Publisher2 on up to 5 PCs/Macs + 5 tablets + 5 smartphones per user | |||
Commercial use rights for Office mobile apps and Office for the web3 | ||||
Email & Calendar | Exchange | Plan 1 (50 GB) | Plan 2 (100 GB) | Plan 2 (100 GB) |
Social & Intranet | SharePoint | Plan 1 | Plan 2 | Plan 3 |
Yammer Academic | ||||
Meetings, Calling, Collaboration, & Learning | Teams | |||
Phone System, Audio Conferencing | ||||
Minecraft: Education Edition | ||||
Files & Content | OneDrive | 1-5+ TB4 | 1-5+ TB4 | 1-5+ TB4 |
Microsoft Search, Microsoft Stream, Sway for Office 3655, Microsoft Forms6 | ||||
Business Apps | Planner, To-Do | |||
Bookings | ||||
Power Platform | Power Apps for Microsoft 3657, Power Automate for Microsoft 3657 | |||
Device & App Management | Microsoft 365 Admin Center, Microsoft Intune for Education8, Windows AutoPilot, Fine Tuned User Experience, Windows Analytics Device Health | |||
Mobile Device Management for Microsoft 3659 | ||||
Security | Windows Hello, Credential Guard and Direct Access10, Azure Active Directory Plan 1, Microsoft Advanced Threat Analytics, Defender Antivirus and Device Guard10, Azure Information Protection Plan 1, Windows Information Protection, BitLocker | |||
Azure Active Directory Plan 2, Microsoft Defender Advanced Threat Protection (ATP), Office 365 ATP Plan 2, Azure ATP | ||||
Cloud App Security, Safe Documents | ||||
Compliance | eDiscovery Content Search, manual sensitivity and retention labels | |||
Office 365 Data Loss Prevention (DLP) for email and files, eDiscovery Export, eDiscovery Hold, Litigation Hold, In-Place Hold, basic Audit, Email archiving | ||||
Automatic classification and retention, Customer Key, Advanced Message Encryption, Insider Risk Management, Communication Compliance, Information Barriers, Customer Lockbox, Privileged Access Management, Advanced Audit, Advanced eDiscovery | ||||
Analytics | Insights by MyAnalytics (Outlook plug-in) | |||
Education Analytics | ||||
Power BI Pro |
Microsoft 365 A11 | Microsoft 365 A3 | Microsoft 365 A5 | ||
Microsoft 365 Apps | Install Word, Excel, PowerPoint, OneNote, Outlook, Access2, and Publisher2 on up to 5 PCs/Macs + 5 tablets + 5 smartphones per user | |||
Office mobile apps and Office for the web3 | ||||
Email & Calendar | Exchange | Plan 1 (50 GB) | Plan 2 (100 GB) | Plan 2 (100 GB) |
Social & Intranet | Sharepoint, Yammer, Academic | 4 | 4 | 4 |
Meetings & Calling | Teams | |||
Phone System, Audio Conferencing | ||||
Files & Content | OneDrive | 1-5+ TB5 | 1-5+ TB5 | 1-5+ TB5 |
Microsoft Search, Microsoft Stream, Sway for Office 3658, Microsoft Forms8 | ||||
Task Management | Planner, To-Do | |||
Bookings | ||||
Power Platform | Power Apps for Microsoft 3658, Power Automate for Microsoft 3658 | |||
Device & App Management | Microsoft 365 Admin Center, Microsoft Intune for Education8, Windows AutoPilot, Fine Tuned User Experience, Windows Analytics Device Health | |||
Mobile Device Management for Microsoft 3659 | ||||
Security | Windows Hello, Credential Guard and Direct Access10, Azure Active Directory Plan 1, Microsoft Advanced Threat Analytics, Defender Antivirus and Device Guard10, Azure Information Protection Plan 1, Windows Information Protection, BitLocker | |||
Office365 cloud App Security | ||||
Compliance | eDiscovery content search, manual classification and retention | |||
Office 365 Data Loss Prevention (DLP) for email and files, eDiscovery Export, eDiscovery Hold, Litigation Hold, In-Place Hold, basic Audit, Email archiving | ||||
Automatic classification and retention, Customer Key, Advanced Message Encryption, Insider Risk Management, Communication Compliance, Information Barriers, Customer Lockbox, Privileged Access Management, Advanced Audit, Advanced eDiscovery | ||||
Analytics | Insights by MyAnalytics (Outlook plug-in) | |||
Education Analytics | ||||
Power BI Pro |
Get in touch with us to learn more about how Jazz Business solutions can help your business
Email: businesscare@jazz.com.pk
Business Care Helpline: 0300-0160160
Jazz Business World: businessworld.jazz.com.pk
Jazz Business WhatsApp: 0300-3008000
Jazz Business String: Dial *768*7#