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Daraz is the largest online shopping platform in Pakistan who has been on a journey towards reshaping the face of e-commerce, redefining the term shopping and making it an absolute joyride for the end-users. During COVID, the market dynamics changed, and the influx of orders massively increased making it difficult for them to communicate and satisfy each customer individually. This is where the Jazz Business came in.

For a seamless experience and easy-to-use specific calling system, Jazz Business offered Daraz its Business Line solution.

This Cloud-based solution provides one single master number mask. Daraz requested Jazz to add a call back feature in this solution so in case their customer misses the rider’s call, they should be able to call back the rider instead of the call center just by dialing the master number, Therefore making deliveries speedy and convenient!

Daraz has already partnered up with Jazz Business on Voice, Field Force Management, and Data solutions. After this latest success, we look forward to strengthening the relationship!

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