Zero Balance Call
  • Subscription Fee Rs. 11.00 (Excl. Tax)/Week
  • Subscription Code Dial *600#
  • Validity Week
  • Unsubscribe Dial *600# & follow instructions
OVERVIEW

The Zero Balance Call service allows prepaid customers to generate calls and send SMS to B-party, and can use mobile data when they have zero balance.

Reserve Call:

Jazz now offers its customers an enhanced feature of reserve call. The Subscribers of Zero Balance Call service, will be able to purchase reserve calls and make calls even when they are out of balance.

Mobile Data:

Jazz now offers its customers an incredible feature of mobile data . The Subscribers of Zero Balance Call service, will be able to use 20 MB of mobile data when they are out of balance.

Allowed calls:
2 calls of 60 seconds each
Calls would be applicable on off-net (Including landline) and on-net numbers.

Generating Missed Calls and SMS:
In order to send missed call or SMS to B-Party, you need to dial *600# from your prepaid SIM. Following are the options available on the menu:

  • Reserved Call : You can make 2 calls of 60 seconds each when out of balance
  • Send Missed Call: With easy steps, you will be able to send a missed call
  • Send SMS: You can type your own SMS or choose from 7 default templates
  • Account Summary: It summarizes the remaining number of reserve calls, missed calls and SMS in your account
  • By default 1 reserve call, 2 missed calls and 2 SMS will be allowed without any fee deduction
  • Upon being successfully charged, you will be provisioned for full bundle of 2 Reserve call, 10 Missed calls, 20 SMS and 20 MB Mobile data
  • While using the ZBC service you can consume, Calls/SMS/Missed calls and Mobile data Mbs from the default-bundle or a full-bundle. You can recharge the ZBC bundle account by paying Rs. 11 (Excl. Tax)/Week upfront and add a full-bundle to your ZBC account.
  • Missed call and SMS to B-party will be received in ‘09230XXXXXXX’ format
  • Validity of ZBC bundle is of 7 days.
How can I subscribe to the Zero balance Call service?

A-You need to dial *600# and can subscribe to Zero Balance Call service, once subscribed you can dial *600# again to generate missed call and SMS.

What are the charges of this service?

A-Bundle of 2 reserve calls, 10 missed calls, 20 SMS and 20MB mobile data can be purchased at Rs. 11 (Excl. Tax)/Week, once subscribed recurring weekly charges of Rs. 11 (Excl. Tax)/Week will be deducted.

Can I use this service even when I don’t have a balance of Rs Rs. 11 (Excl. Tax)/Week?

A-Yes you can use this service once. It allows 1 reserve call, 2 default SMS and 2 missed calls to first time users only.

Will the service only work once my balance is zero?

You can use this service at any point in time. It will work even if your balance is more than zero.

What is the validity of the bundle?

The validity of the bundle is 7 days.

Can I buy another bundle once I have consumed my current bundle?

Yes you can buy another bundle provided you have Rs. 11 (Excl. Tax)/Week in your account, for an upfront payment.

Will the called party see my number on their CLI?

The called party will see your original number on their CLI when they receive a missed call

Will I be charged every time for making a missed call to a required number?

No, you need to pay weekly subscription charges. No charges apply on using the *600# code for generating missed calls or sending SMS.

What will happen if the second party receives the missed call?

Our system will immediately cut the call when the second party receives it.

Can I send a text message only from the SMS templates?

You can send the text message from SMS templates as well as type your own message. However, the message needs to be within the limit of 50 characters.

How do I get to know about the remaining reserve calls, missed calls and text messages?

You can dial *600# and check the account summary from the service menu. It will provide you information about the remaining number of reserve calls, missed calls and text messages.

Who can use this service?

Only prepaid customers can use this service.

Can I make International reserved calls, missed calls and text messages?

No, these are allowed for local numbers only.

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  • PREPAID – For AJK / FATA / Gilgit Baltistan / Islamabad / Balouchistan/ regions, please visit here for Prepaid Tariff details of this offer/ package.
  • Unwanted and unethical (unreasonable) messages can be reported by texting SENDER’s NUMBER (SPACE) message to 9000 –PTA
  • These terms and conditions are in addition to the general terms and conditions duly approved by PTA and agreed to by the customer in CSAF/eCSAF at the time of activation of connection/SIM.
  • Jazz reserves the right/discretion to set/change the price/rate of any offer/package/bundle or withdraw/change/revoke such offer/package/bundle at any time. Where required under PTA’s regulations, prior notice shall be given to affected customers accordingly.
  • Offer Price/charges of each offer/package/bundle shall be subject to all applicable taxes, if any, irrespective of the fact in which area of the country the requisite offer/package/bundle is activated/service availed.
  • The charging system reserves certain proportion of available data volume in MBs of your package against opening/accessing of each application/website on the device, therefore, the simultaneous opening/accessing of multiple applications and/or websites may result in reserving all your available data volume in MBs of your package and may start charging on base rate of your package.
  • The amount of balance and recharge required for bundles may be rounded up to the nearest whole number.
  • In case of any queries, questions, complaints or additional requirements, please email us at : [email protected]
  • Unwanted and unethical (unreasonable) messages can be reported by texting SENDER’s NUMBER (SPACE) message to 9000 –PTA
  • Using a SIM which is not in your name or allowing others to use your SIM is a crime – PTA
  • Dial 420 to block unsolicited calls/messages (charges applicable).
  • Unsolicited marketing communication can be blocked using “Do Not Call Register” service by texting “ON” or “SUB” to 3627. It is a free of cost service provided to Jazz customers.
  • The term “Purchase of Sim” means procuring/acquiring connection to the network of PMCL by a customer for availing telecommunication and other related services from PMCL. SIM always remains the property of PMCL and by issuing SIM to customer, only rights to use are given and no ownership is transferred to the customer in any manner, whatsoever. The customer is bound to return the SIM to PMCL in case he stops using service or agreement is terminated or he changes the network through MNP.
  • Bill date for all postpaid subscribers will be changed to 2nd of every month in 2021. Due to this change, customers will get a separate bill for difference in days for execution month . Min/MB charging will be prorated as per package.
  • Details of applicable Taxes/charges on usage and recharge in Pakistan and AJK are given below:
  • Advance income tax rate is @15% on each recharge.
  • Rate of sales tax in Federal Territory of Islamabad is 16%
  • Rate of sales tax in rest of Pakistan and AJK is 19.5%
  • GB is exempted from taxes.
  • A late payment fee of PKR 50 will be charged on bills remaining unpaid after the due date.