INSTALLMENT PLAN

The handsets are available at the below Jazz Experience Centers:

Samsung phones are available at the below selected franchises:

How can I avail my Handset Insurance?

Handset Insurance is auto availed on purchasing handset on installment

What are the limitation against various coverages?

a Exclusions include:

i. Any pre-damaged screen

ii. Already lost or stolen phones

iii. Purposely broken phones

What is included in my coverage?

a. Claim settlement of market value of the phone screen repair (within the coverage limit)

b. Coverage:

i. Theft & burglary

ii. Screen damage

iii. New and old phones

Can I get coverage or additional coverage for any other phone?

a. No

What is the waiting period on no claim period?

a. No waiting period

Claim validity?

a. The claim validity depends upon the duration of handset financing period

How can I claim under the mobile protection plan?

a. Enrolment, claim submission and claim payment will be through paperless and digital processes managed by Webdoc.

b. Lodged through phone call or WhatsApp.

c. Settled directly with the claimants within 3 working days of document submission.

d. End-to-end support and handholding to claimant

d. End-to-end support and handholding to claimant

e. Claim will be settled on market value of the phone screen repair of same make and model.

f. Claim will be settled on sum assured (Handset Price)

What documents are required?

a. Picture of IMEI Number of the phone or pre-registration before the event of claim

b. Police Report - In case of theft/ robbery/ burglary

c. Any Original Proper Bills to be claimed in case of damaged phone

d. Damaged phone Only

e. CNIC Both Sides

Who will the claim be paid to?

a. Claim amount will be transfer in the customer`s bank or Wallet Account

b. If there is a dispute, suspected fraudulent activity on the claim or a unique situation which requires further clarification, the payment period can be extended but shall not exceed ten (10) working days, or as long as the dispute takes to resolve in the legal system.

Can I raise a claim in case of wear and tear or water damage?

a. No for wear and tear, Yes for water damage.

Will I get a replacement phone?

a. No

What if the replacement cost is more?

a. You will only be eligible for the maximum amount in coverage of your phone

Can I claim if I do not block my IMEI or my phones not registered?

a. Yes

What is the estimated time to settle the claim?

a. 36 hours

Can I enroll in multiple subscriptions?

a. Insurance plan auto enrolled with the installment plan against the MSISDN

When will it not be paid?

a. If there is a dispute, suspected fraudulent activity on the claim or a unique situation which requires further clarification, the payment period can be extended but shall not exceed ten (10) working days, or as long as the dispute takes to resolve in the legal system.

b. Any Pre-damaged Screen

c. Already Lost or Stolen phones

d. Purposely broken phones

e. The insurance of an Insured shall automatically terminate at the earliest time below

i. Upon payment of the claim

Where can I contact?

a. WhatsApp number 03268120897

b. 7030 short code

Jazz & Kistpay has brought an excellent opportunity for its customers to purchase handsets of their choice from Jazz with attractive installment plan

This information is provided to help you clearly understand the terms and conditions of our service, ensuring you are fully informed before making any transaction decisions.

It is important to understand that all personal information gathered by Jazz is securely transmitted directly to Kistpay’s portal solely for the purpose of verifying customers' identities. Please be advised that to provide this service, Jazz will retain the data that is required for handset financing . Rest assured, information will not be shared with Kistpay

Jazz Handset Installment Plan- Terms & Conditions

These Terms & Conditions outline the agreement between the customer and Jazz, governing the acquisition of smartphones on an installment basis..

By utilizing this offer, you acknowledge and accept the terms of this agreement, understanding that until full payment, the financed device remains the exclusive property of Jazz . Jazz employs a Device Lock Application with the support of Kistpay Private limited to secure ownership rights during the installment period.

The Terms & Conditions also encompass mandatory services, insurance procedures, quality complaints, and flexible repayment options. It is crucial to familiarize yourself with the comprehensive details provided below for a seamless and secure smartphone financing experience.

1.1 Introduction to Jazz Handset Installment Plan

Jazz & Kistpay is pleased to provide smartphone financing services through Jazz Experience Centers and Jazz selected franchisees Under this service, eligible customers have the opportunity to acquire smartphones on an installment basis, with detailed financing plans disclosed at the time of purchase.

1.2 Diverse Handset Portfolio

Explore Jazz’s diverse handset portfolio, featuring renowned brands such as Samsung, Nokia, Redmi , Infinix and others.

2.1 Qualification for Financing

This financing facility is available for all Jazz customers.

3.1 User Agreement and Acknowledgment

By utilizing the Kistpay platform, customers confirm acceptance of these T&Cs and the agreement contained at Jazz Website https://jazz.com.pk/jazz-handset-installment-plan

The customer expressly acknowledges and comprehends that the smartphone, acquired through Jazz handset installment plan, is deemed the exclusive property of Jazz until the entire outstanding amount has been settled in full.

Ownership of the financed device remains with Jazz until the customer completes the full and final payment as per the agreed-upon financing terms. The customer further understands and accepts that a Device Lock Application is employed by Kistpay to ensure the security and integrity of the financed device during the installment period. This device lock mechanism safeguards Jazz’s ownership rights until the payment process is concluded.

Upon successful completion of the payment schedule, including the final installment, Jazz will release the International Mobile Equipment Identity (IMEI) number associated with the financed device from the Device Lock Application. This release signifies the formal transfer of ownership from Jazz to the customer.

The release of the IMEI number represents the culmination of the financing agreement, symbolizing the customer's attainment of complete ownership rights over the smartphone. At this juncture, the customer gains unrestricted control and authority over the device, marking the successful fulfillment of the financing arrangement.

3.2 Mandatory Services

Customers commit to registering and subscribing to handset insurance. Additionally, smartphone insurance is mandatory, with a one-time payment collected alongside the down payment.

a. Claim settlement of market value of the phone screen repair (within the coverage limit)

b. Coverage

• i. Theft & burglary
• ii. Screen damage
• iii. New and old phones

3.3 Insurance Claim Procedures and Discretion

Customer will manage insurance claims with the Insurance helpline/WhatApp number provided on Jazz website

It is crucial to note that the acceptance or denial of any claim is at the discretion of the insurance company and Kistpay or Jazz do not perform any role in deciding the insurance claim.

3.4 Dynamic Pricing and Warranty

Prices of smartphones are subject to change without prior notice. Warranty terms and coverage align with the specifications provided by the smartphone manufacturer.

Once the financing of a phone is booked and down payment is made, then the complete financing will be operated on the agreed amount regardless of the changing / prevailing rates in the market

3.5 Quality Complaints and Continuing Obligations

Any complaints about smartphone quality or services rendered by the phone brand will not exempt customers from their obligation to continue monthly installments to Jazz.

Once the down payment is paid and the phone is activated, under no circumstances the phone can be returned to Jazz

3.6 Flexible Loan Repayment Option

Customers can, at any point, settle the entire loan amount through the user-friendly steps outlined in the Kistpay App via specified payment methods.

4.1 Documentation and Information Accuracy

Customers undertake to provide necessary documents, including their CNIC, for financing application processing. All information submitted in the application form must be accurate and complete.

4.2 Device Lock Technology and Customer Responsibilities

Customers acknowledge that in case of non-payment of the installment amount, the device will be locked using the app pre-installed in the phone at the time of financing.. The financed device remains the property of Jazz until full payment, and unlocking occurs upon complete installment settlement.

4.3 Default Resolution and Legal Consequences

4.3.1 Payment Options Within the App

Customers experiencing difficulty in repayment are provided with a user-friendly recourse within the Kistpay App. Various payment options are made available to facilitate a seamless resolution process, empowering customers to address outstanding payments efficiently.

4.3.4 Smartphone Locking and Payment Procedure

In the unfortunate scenario of a smartphone being temporarily locked due to non-payment, customers are assured of a structured payment procedure within the Kistpay App. The step-by-step process includes: a. Customer checking the payment interface within the Kistpay App. b. Customer will select the “Pay Installment” for the pending payment. c. Utilization of the provided payment mode to initiate payment through the available payment method of Jazz cash. Real-time unlocking of the handset upon successful payment processing if the payment are made through the specified payment methods.

4.4 Liability in Case of Device Loss or Damage

Even in the case of device loss, theft, or irreparable damage during the financing term, customers remain liable for the remaining installments.

5.1 Terms Modification and Acceptance

Jazz reserves the right to modify these terms, applicable upon the customer's continued use of the service after such changes are posted.

5.2 Application Approval and Financing Limit

Jazz holds the discretion to accept or reject smartphone financing applications. The financed device remains Jazz’s property until full payment, and financing limits are subject to Jazz absolute discretion.

6.1 Customer Indemnification

Customers agree to indemnify and hold harmless Kistpay Private Limted and Jazz and its affiliates from any losses, liabilities, claims, suits, proceedings, damages, costs, and expenses arising from breach of terms, third-party claims, or violation of applicable laws.

10.1 Right to Use

Jazz, in the exercise of its absolute discretion, retains the authority to make modifications to the financing limit assigned to a customer. This prerogative encompasses a range of actions, including withdrawal, restriction, non-renewal, and adjustment of the financing limit. At any given time, Jazz may choose to entirely withdraw the customer's financing limit. This decision is made independently and does not necessitate justification or explanation, allowing for a flexible and responsive approach to financial arrangements. Customers should be aware that Jazz can opt not to renew the financing limit when it comes up for renewal. This decision is made autonomously, and the customer may not be entitled to continued access to the financing limit following the expiration of the existing arrangement.

9.1 Limitation of Liability

These devices are equipped with the Kistpay Handset Locking Mechanism, ensuring secure and reliable usage. Furthermore, Jazz extends its support to facilitate the sale of these specialized cellphones/handsets. In acknowledgment of this collaborative effort, both Kistpay and the customer hereby enter into an indemnification agreement with Jazz.

The indemnification provided herein covers any and all claims that may arise under the terms and conditions outlined in this agreement. This includes, but is not limited to, indemnification for indirect, incidental, special, consequential, or punitive damages. It further extends to cover losses such as loss of profits or revenues, whether incurred directly or indirectly, and any loss of data, use, good-will, or other intangible losses.

The customer expressly agrees to indemnify and hold Jazz harmless against any and all claims, regardless of nature, that may arise in connection with these terms and conditions including by not limited to the Services specified herein. This agreement underscores the commitment of all parties to mutual support and protection throughout the course of their collaboration.

9.2. Customer Support Contact Information

For any queries, or communication related to the services provided herein, it is imperative to direct all correspondence to Jazz at the following contact details:

• Helpline : 111
• Email us at [email protected]

9.3. Customer Complaint related to Payment/Blocking unblocking of IMEI

For any payment disputes or requests regarding the blocking or unblocking of IMEI after payment, customers are requested to contact the Kistpay helpline

• kistpay UAN: +92 21 111 111 222 (Mon-Fri 9:00 AM to 5:30 PM PKT)