By visiting Jazz Outlets:

  • Online Sim Purchase
  • Retailers Shop
  • Franchise Centers
  • Experience Centers

Requirements:

  • Pakistani Citizen: Presence of Original customer for biometric verification through fingerprint
  • Foreigner: Your original passport would be required with a valid visa
  • Overseas Pakistani: A copy of your NICOP would be required
  • Afghani Citizen: Original Afghan card issued by NADRA is required along with your presence for biometric verification through fingerprint.

Charges:

  • Basic Price: Starting from 350 Rs (For Prepaid/Postpaid)
  • Choose your Number: As per number category

Time Required:

  • Immediate Sim activation along with your presence for biometric verification through fingerprint

Online Sim Order:

If you are an existing Jazz customer, order online:

  • From Jazz World app
  • By dialing *5299#

By visiting Jazz Outlets:

  • Franchise Centers
  • Experience Centers

Requirements:

  • eSIM will be issued to New & Existing Jazz Customer

Charges:

  • eSIM charges are Rs.5,000 (excluding standard number charges)

Time Required:

  • eSIM will be activated immediately

Online Sim Order:

If you are an existing Jazz customer, order online:

  • By dialing *5299#

Limit:

There is no limit for e-sim scanning as long as QR code is properly removed/deleted from previous handset

By visiting Jazz Outlets:

  • Online SIM replacement Request
  • Retailers Shop
  • Franchise Centers
  • Experience Centers

Requirements:

  • Presence of Original customer for biometric verification through fingerprint

Charges:

  • 500 Rs (For Prepaid/Postpaid)

Time Required:

  • Immediate Sim Replacement and activation along with your presence for biometric verification through fingerprint

Online Sim Order:

If you are an existing Jazz customer, order online:

  • By dialing *5299#

You can locate nearest franchise or retailer by:

Requirements:

  • SMS will be sent to 7089 from Jazz Number

Charges:

  • Sending Blank SMS to 7089 is Free of Cost

Time Required:

  • Nearest Franchise Or Retailer address will be received in SMS within 15 minutes of sending Blank SMS to 7089

By visiting Jazz Outlets:

  • Retailers Shop
  • Franchise Centers
  • Experience Centers

Requirements:

  • Number should be in active status
  • Number will be converted to postpaid on same (existing) Sim
  • Presence of Original customer for biometric verification through fingerprint

Charges:

  • Free of Cost

Time Required:

  • Immediate conversion from Pre to post along with your presence for biometric verification through fingerprint
  • Visit our nearest Jazz office/ franchise with your CNIC & biometric verification is required. You need to clear your outstanding dues (if any).

By visiting Jazz Outlets:

  • Franchise Centers
  • Experience Centers

Requirements:

  • Number should be in active status from last 90 days on prepaid status
  • One-time charges for conversion are Rs.200
  • Number will be converted to prepaid on same (existing) Sim
  • Visit our nearest Jazz office/ franchise with your CNIC & biometric verification is required. You need to clear your outstanding dues (if any).
  • A deposit would be required as per the package plan selected by you. Minimum amount to be deposited is Rs.1000.

Charges:

  • 200 Rs

Time Required:

  • Immediate conversion from Post to Pre along with your presence for biometric verification through fingerprint

By visiting Jazz Outlets:

  • Online Request of MNP
  • Retailers Shops
  • Franchise Centers
  • Experience Centers

Requirements:

  • Number should be in active status
  • 60 days passed after activation or change of ownership at current network
  • Visit our nearest Jazz office/ franchise with your CNIC & biometric verification is required.

Charges:

  • 300 Rs Prepaid
  • Postpaid MNP will be charged as per deposit

Time Required:

  • 4 Working Days

To check your prepaid account balance, you can do any of the following:

  • Dial the following dial code: *111# or
  • Dial the following dial code: *444*6*2#; or
  • Send “4” on our WhatsApp Self Service number [03003008000] (after sending “Hi”); or
  • Open Jazz World app’s homepage to view balance details on main dashboard

Requirements:

  • Active Jazz Sim

Charges:

  • *111# (Charges Rs 0.24)
  • Direct dial code: *444*6*2# Free of Cost
  • WhatsApp Self Service- Free of Cost

Time Required:

  • Immediate

To check your current postpaid bill, you can do any of the following:

  • Dial the following dial code: *1111# and receive billing details via SMS; or
  • Send “1” on our WhatsApp Self Service number [03003008000] (after sending “Hi”); or
  • Open Jazz World app’s homepage; or

Requirements:

  • Active Jazz Sim

Charges:

  • *1111# Free of Cost
  • WhatsApp Self Service- Free of Cost
  • Jazz World App- Free of Cost

Time Required:

  • Immediate

If you are a prepaid user, you can recharge your account by doing any of the following:

Online via Web link (Visit the following link on our website to recharge https://jazz.com.pk/recharge/)

Jazz World App (Pressing “Tap to Recharge” on Jazz World app’s homepage and recharge via JazzCash/ Credit or Debit Card/ Scratch Card)

Jazz WhatsApp (Sending “6” on our WhatsApp Self Service number [03003008000] (after sending “Hi”) to recharge via scratch card or Jazz Cash account)

Jazz cash (By pressing the “Mobile loads & bundles” option in Jazz Cash application)

1 link (By visiting any 1-Link ATM nearest to your location)

Online Banking Applications (Use your online banking application to top-up your Jazz prepaid mobile account)

Jazz Retailer (Using Jazz scratch card available at any shop OR Jazz load)

Franchise (Using Jazz scratch card OR Jazz load)

Experience Center (Using Jazz scratch card OR Jazz load)

Requirements:

  • Active Jazz Sim
  • Minimum amount of Jazz load is Rs. 80

Charges:

  • Not Applicable

Time Required:

  • Immediate

If you are a postpaid user, you can pay your bill via any of the following:

Jazz World (By pressing “Pay Bill” option on Jazz World app and pay via JazzCash/ Credit or Debit Card/ Scratch Card)

Jazz WhatsApp (By sending “4” ” on our WhatsApp Self Service number [03003008000] (after sending “Hi”) to pay bill via scratch card or Jazz Cash account)

Jazz cash (By pressing the “Mobile loads & bundles” option in Jazz Cash application)

Bill Payment via Scratch (Using Jazz scratch card available at any shop)

Jazz Retailer (Using Jazz load service by visiting nearest retailer)

Direct Debit

1 link (By visiting any 1-Link ATM nearest to your location)

Online Banking Applications (Use your online banking application to pay your Jazz postpaid bill)

Website (Visit https://jazz.com.pk/postpaid/payment-option)

Requirements:

  • As and when required

Charges:

  • Not Applicable

Time Required:

  • Immediate

If you are a prepaid customer, you can do any of the following to check your usage details:

Jazz World App

  • Go to “View history” option in Jazz World app

Whats App Self Service

  • Send “5” on our WhatsApp Self Service number [03003008000] (after sending “Hi”) to receive call history;

If you are a postpaid customer, you can do any of the following to check your usage details:

Jazz World App

  • Go to “View history” option in Jazz World app; or

Whats App Self Service

  • Send “2” on our WhatsApp Self Service number [03003008000] (after sending “Hi”) to receive your monthly invoice; or

Short Code (USSD)

  • Dial the following dial code: *1111# and receive usage details via SMS; or

Requirements:

  • As and when required

Charges:

  • Not Applicable

Time Required:

  • Immediate

Self Service Channel (*6767#)

Requirements:

  • Same CLI

Charges:

  • Not Applicable

Time Required:

  • Immediate

If you are a prepaid customer, you can:

Self Service (Dial the following dial code: *444# and view our bundles)

WhatsApp Self Service (Send “1” or “2” on our WhatsApp Self Service number [03003008000] ] (after sending “Hi”) to receive our bundles)

Jazz World App (View “Packages” option in Jazz World app that has a list of all bundles)

If you are a postpaid customer, you can:

Self Service (Dial the following dial code: *446*2# and view our internet bundles)

Jazz World App (View “Packages” option in Jazz World app and select your favorite bundle)

Requirements:

  • As and when required

Charges:

  • Free of Cost

Time Required:

  • Immediate

Self Service:

  • If you are a prepaid customer, dial the following dial code: *444*6*5# to receive internet settings via SMS.
  • If you are a postpaid customer, dial the following dial code: *446*4# to receive internet settings via SMS.

Requirements:

  • As and when required

Charges:

  • Free of Cost

Time Required:

  • Immediate
  • Experience Center
  • Franchise Centers

Jazz is facilitating for change of ownership of SIMs from deceased customer’s CNIC to his/her legal heir at its nationwide customer experience centers and franchises. Relatives of deceased customer can visit the nearest Jazz Experience Center and/franchise for getting the ownership transferred after necessary documentation/verification.

Only blood relative (as per family registration certificate) can transfer Ownership to his name where existing owner is deceased

Original family registration certificate (FRC) needs to be presented to verify family tree

NOC/Affidavit by other family members in favor of transferee (as per FRC)

Original CNIC of deceased (only where original CNIC copy is submitted clear copies are acceptable)

Original CNIC of transferee

Signed undertaking shall be taken from applicant (transferee) at customer Service centers / Franchises as per format acceptable to Jazz

Death certificate (issued by Govt. body like Union Council and/or NADRA

Possession of SIM is required to be presented in addition to above requirements.

Verification of last recharge / last call history will be done

JazzCash account should not be active on number whose change of ownership is required

Change of ownership request will be entertained only if the number has not availed MNP, issuance of duplicate SIM or issuance of new SIM during last 30 days.

Requirements:

  • After death of Existing Customer

Charges:

  • Free of Cost

Time Required:

  • 2 Business Day

Self Service *8822#

  • Jazz is facilitating its customers to Block the number if stolen via Self-Service Code *8822#, we just need to dial *8822# from any Jazz number and follow the instruction to block the number immediately OR Customer can call 111 helpline to block his/her number

Requirements:

  • Any Jazz/Warid Number

Charges:

  • Free of Cost

Time Required:

  • 2 Business Day

Self Service *8822#

  • Jazz is facilitating its customers to restore the number via Self-Service Code *8822#, we just need to dial *8822# from any Jazz number and follow the instruction to restore the number immediately

Requirements:

  • Any Jazz/Warid Number

Charges:

  • Free of Cost

Time Required:

  • Immediate

If you want to purchase a new Jazz SIM, and you are a:

  • Pakistani Citizen: A copy of your CNIC would be required along with your presence for biometric verification through fingerprint
  • Foreigner: Your original passport would be required with a valid visa
  • Overseas Pakistani: A copy of your NICOP would be required
  • Afghani Citizen: Original Afghan card issued by NADRA is required along with your presence for biometric verification through fingerprint.

If you want to purchase a postpaid SIM, the following documents would be required in addition to the requirements stated above:

  • A deposit would be required as per the package plan selected by you.
  • NOTE: Minimum amount to be deposited is Rs.1000.

A Self-service channel is a way to support our customers by allowing them to perform their daily tasks through technology without requiring support of a customer agent.

Jazz World application, WhatsApp self-service support and dial codes are some of our self-service channels. For further assistance, view the following links regarding:

Jazz Self Service Channels

Jazz World Application

WhatsApp Self-Service

It is a distinctive marketing slogan, logo and branding of Jazz, duly registered with Trade Marks Registry of Pakistan, for marketing its data propositions/4G services. The word “super” is being used as an adjective to describe Jazz data products/services keeping in view its marketing strategy and nature of products/services. Jazz is providing 4G services as per the technical standards prescribed in its license.

The term “Purchase of Sim” means procuring/acquiring connection to the network of PMCL by a customer for availing telecommunication and other related services from PMCL. SIM always remains the property of PMCL and by issuing SIM to customer, only rights to use are given and no ownership is transferred to the customer in any manner, whatsoever. The customer is bound to return the SIM to PMCL in case he stops using service or agreement is terminated or he changes the network through MNP.

A Value Added Service (VAS) means all other services provided by Jazz other than our core services (data, call & SMS). VAS may include missed call alerts, TV services, ring tones/ ring back tones, infotainment, gaming etc. To check out VAS provided by Jazz, please visit: https://jazz.com.pk/prepaid/products-and-services

Your prepaid balance would not expire if you do not perform any activity (call, SMS, use internet) for unlimited validity. There is no expiry of prepaid balance.

A dispute relating to change of ownership/transfer of connection without consent can be lodged within 30 days of such change/transfer of connection along with supporting proofs, and any dispute if raised after 30 days will not be entertained.

A complaint with respect to activation of any VAS without consent and/or for refund of amount charged for such VAS/telecom service can be lodged immediately but not later than maximum 60 days of such activation along with supporting proofs, and any complaint if raised after 60 days will not be entertained due to system constraints and being older in time.”​