• Customers can record messages in their own voice by recording it on 7071
• Customers can temporarily switch off the service by sending ‘OFF’ to 7071. However, please note this is not un-subscription. He will continue to be charged as a subscribed user. To resume the auto reply messages, user will have to send ‘ON’ to 7071
• Customers can keep temporary messages for 30 minutes by sending the below mentioned keywords for specific required message
• For all users who opt to subscribe to the service, their default message will be set to “Ye user abhi masroof hai. Please SMS karein. Shukariya”
• Customers can set specific messages for different MSISDNs

What is Jazz Auto Reply service?

Auto Reply allows your callers to know your availability when your number is busy or not responding.

Do I need a special SIM or phone to subscribe to this service?

No. You do not need any special SIM or phone to subscribe Auto Reply Service. This service can work on any standard mobile or smart phone.

Who can subscribe to Jazz Auto Reply?

All Jazz Prepaid and Postpaid customers can subscribe to Jazz Auto Reply service.

Is this service applicable on all networks?

Yes, it is applicable on all prepaid and postpaid on-net and Off-net Numbers.

Will I get be charged for every alert that I receive?

No, you will only be charged the subscription fee.

Through which service mediums can I subscribe to the service?

SMS, Dial Code, IVR

Can I set an Auto Reply message for a specific number?

Yes, dial 7071 and select the specific number option to set the desired message from any category

Can I record a message in my own voice?

Yes, dial 7071 and record a custom message in your own voice

Can I recommend the service to someone?

Yes, write REC 92300xxxxxxx and send to 7071

• PREPAID – For AJK / FATA / Gilgit Baltistan / Islamabad / Balouchistan/ regions, please visit here for Prepaid Tariff details of this offer/ package.
• Unwanted and unethical (unreasonable) messages can be reported by texting SENDER’s NUMBER (SPACE) message to 9000 –PTA

• These terms and conditions are in addition to the general terms and conditions duly approved by PTA and agreed to by the customer in CSAF/eCSAF at the time of activation of connection/SIM.
• Jazz reserves the right/discretion to set/change the price/rate of any offer/package/bundle or withdraw/change/revoke such offer/package/bundle at any time. Where required under PTA’s regulations, prior notice shall be given to affected customers accordingly.
• Offer Price/charges of each offer/package/bundle shall be subject to all applicable taxes, if any, irrespective of the fact in which area of the country the requisite offer/package/bundle is activated/service availed.
• The charging system reserves certain proportion of available data volume in MBs of your package against opening/accessing of each application/website on the device, therefore, the simultaneous opening/accessing of multiple applications and/or websites may result in reserving all your available data volume in MBs of your package and may start charging on base rate of your package.
• The amount of balance and recharge required for bundles may be rounded up to the nearest whole number.
• In case of any queries, questions, complaints or additional requirements, please email us at : [email protected]
• Unwanted and unethical (unreasonable) messages can be reported by texting SENDER’s NUMBER (SPACE) message to 9000 –PTA
• Using a SIM which is not in your name or allowing others to use your SIM is a crime – PTA
• Dial 420 to block unsolicited calls/messages (charges applicable).
• Unsolicited marketing communication can be blocked using “Do Not Call Register” service by texting “ON” or “SUB” to 3627. It is a free of cost service provided to Jazz customers.
• The term “Purchase of Sim” means procuring/acquiring connection to the network of PMCL by a customer for availing telecommunication and other related services from PMCL. SIM always remains the property of PMCL and by issuing SIM to customer, only rights to use are given and no ownership is transferred to the customer in any manner, whatsoever. The customer is bound to return the SIM to PMCL in case he stops using service or agreement is terminated or he changes the network through MNP.
• Bill date for all postpaid subscribers will be changed to 2nd of every month in 2021. Due to this change, customers will get a separate bill for difference in days for execution month . Min/MB charging will be prorated as per package.
  
• Details of applicable Taxes/charges on usage and recharge in Pakistan and AJK are given below:
• Advance income tax rate is @15% on each recharge.
  
• Rate of sales tax in Federal Territory of Islamabad is 16%
• Rate of sales tax in rest of Pakistan and AJK is 19.5%
• GB is exempted from taxes.
• A late payment fee of PKR 50 will be charged on bills remaining unpaid after the due date.