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Jazz Alert
  • Usage & Charges Notification: Rs.0.79 (incl. tax) per opt in. SMS to 6080 is free
OVERVIEW

Jazz Alert service helps in connecting to B-party when A-party calls but the B-party is offline. The A-Party receives a notification when B-Party is back online only if they opt for this service. Please note this service is available only for prepaid on-net numbers (including Jazz Champion’s packages). The A-Party will get an option to be notified about the status of the B-party only when the B-Party is an on-net number.

Jazz Alert service scenarios are given below.

For not reachable case (Powered off or out of coverage), Jazz Alert service will provide the following features to the caller (A-party):

Following prompts will be played in case B-Party is un-reachable (powered off or out of coverage)

  1. A-Party will be informed that B-Party is unavailable
  2. A-Party will be further asked if they would like Jazz Alert service to initiate an SMS notification once B-party becomes available (and to show their consent by pressing *)
  3. Once the call to action has been taken from the A-Party and is successfully charged, the platform will keep a record of the B-Party’s Status for 48 hours
  4. Once the B-Party comes back on the network, the Jazz Alert platform will process the request by sending an SMS notification accordingly. In the second phase a missed call will also be generated to A and B party along with an SMS. Missed call will aid the subscribers who are unable to interpret the SMS.

A-Party is an Off-net number :

  • Apke matlooba number se filhal jawab masool nai hu raha, barai meherbain kuch deir baar koshish herein. The number you have dialed is not responding at the moment please try later.

A-Party is an On-net number :

  • Apke matlooba number se filhal jawab masool nai hu raha.Number dubara ON honay ki itla bazariya SMS hasil karne kay liye * dabain sirf 0.71 main. The number you have dialed is not responding at the moment please try later.

Below prompt will be played once customer opts for SMS alert:

  • Apki darkhwsat mosool hogai hay. Apko jald hi tasdeeqi SMS bhej diya jayega

Customer will get the below mentioned notifications once the B-party is back online.

A-Party notification

“Moaziz Sarif, apka matlooba number 03xxxxxxxxx, Day, Date at xx:xx(time) se network par mojood hay”

B-Party will also be notified:

“Moaziz sarif, apkay network pay anay ki itlah 03xxxxxxxxx ku Tue Nov 10 ,2015 at 05:04 per dey di gai hay, ainda ye itlah block karnay ky liye Block 03xxxxxxxxx likh kay 6080 pay bhejein”

B-Party will have the option to block others from getting their back on network information with the below mentioned options:

  • To block MSISDN, send Block 03xxxxxxxxx to short code 6080
  • To Un-block MSISDN, send Block 03xxxxxxxxx to short code 6080

Service Rule:

  • All numbers that have enabled not-reachable conditional call forwarding from their handsets will not be able to use MCA and Voice mail services.
  • Customers who are currently using MCA service will not be able to use the Jazz Alert service.
  • Customers who are currently using Voice mail service, their callers (A-party) will not be able to use the Jazz Alert service.
  • Customers who have conditional call forwarding enabled can subscribe to the MCA service by dialing the dial code. However, their callers (A-party) will not be able to use the Jazz Alert service.
  • To facilitate customers who request Mobitunes subscription while having insufficient balance, such customers shall be provisioned with requested Mobitunes subscription while subscription charges shall be deducted when customer has sufficient balance in his account. Not applicable on Champions Package subscribers
  • For AJK / FATA / Gilgit Baltistan / Islamabad / Balouchistan/Sindh regions, please visit here for Prepaid Tariff details of this offer/ package
  • Unwanted and unethical (unreasonable) messages can be reported by texting SENDER’s NUMBER (SPACE) message to 9000 –PTA

  • These terms and conditions are in addition to the general terms and conditions duly approved by PTA and agreed to by the customer in CSAF/eCSAF at the time of activation of connection/SIM.
  • Jazz reserves the right/discretion to set/change the price/rate of any offer/package/bundle or withdraw/change/revoke such offer/package/bundle at any time. Where required under PTA’s regulations, prior notice shall be given to affected customers accordingly.
  • Offer Price/charges of each offer/package/bundle shall be subject to all applicable taxes, if any, irrespective of the fact in which area of the country the requisite offer/package/bundle is activated/service availed.
  • The charging system reserves certain proportion of available data volume in MBs of your package against opening/accessing of each application/website on the device, therefore, the simultaneous opening/accessing of multiple applications and/or websites may result in reserving all your available data volume in MBs of your package and may start charging on base rate of your package.
  • The amount of balance and recharge required for bundles may be rounded up to the nearest whole number.
  • In case of any queries, questions, complaints or additional requirements, please email us at : [email protected]
  • Unwanted and unethical (unreasonable) messages can be reported by texting SENDER’s NUMBER (SPACE) message to 9000 –PTA
  • Using a SIM which is not in your name or allowing others to use your SIM is a crime – PTA
  • Dial 420 to block unsolicited calls/messages (charges applicable).
  • Unsolicited marketing communication can be blocked using “Do Not Call Register” service by texting “ON” or “SUB” to 3627. It is a free of cost service provided to Jazz customers.
  • The term “Purchase of Sim” means procuring/acquiring connection to the network of PMCL by a customer for availing telecommunication and other related services from PMCL. SIM always remains the property of PMCL and by issuing SIM to customer, only rights to use are given and no ownership is transferred to the customer in any manner, whatsoever. The customer is bound to return the SIM to PMCL in case he stops using service or agreement is terminated or he changes the network through MNP.
  • Bill date for all postpaid subscribers will be changed to 2nd of every month in 2021. Due to this change, customers will get a separate bill for difference in days for execution month . Min/MB charging will be prorated as per package.
  • Details of applicable Taxes/charges on usage and recharge in Pakistan and AJK are given below:
  • Advance income tax rate is @15% on each recharge.
  • Rate of sales tax in Federal Territory of Islamabad is 16%
  • Rate of sales tax in rest of Pakistan and AJK is 19.5%
  • GB is exempted from taxes.
  • A late payment fee of PKR 50 will be charged on bills remaining unpaid after the due date.