What is medIQ and How does it work?

medIQ is Pakistan’s first digitally integrated hybrid healthcare platform. We bring together multiple healthcare service providers, including doctors, hospitals, laboratories, diagnostic centers, and pharmacies, into a single touchpoint, revolutionizing how patients are treated and cared for.

What are subscription charges?

Rs 5+tax daily

How can I subscribe service?

You can send “SUB” to 7040 or download the application from Playstore & Apple Store

How can I unsubscribe service?

You can send “UNSUB” to 7040

How do I report issues?

To report any issues with our app or healthcare services, we encourage you to send your queries to [email protected]. Our team is available to assist you with any questions or concerns and will work to resolve any issues you encounter as quickly as possible.

How safe is my personal data?

We use industry-standard security measures to ensure that your personal data is safe and secure. We also use encryption and other security technologies to protect your data from unauthorized access, use, and disclosure.

Who can access my medical records and data?

Personal health information, whether it is videos or electronic medical records, is encrypted. And access is limited to only the patient, the healthcare provider, and other authorized people.

Is the teleconsultation between the doctor and patient recorded?

The teleconsultation between the doctor and patient is not recorded to ensure the privacy and confidentiality of the patient’s personal and medical information. We use appropriate security measures to protect the patient’s information during the teleconsultation.

Can an appointment be rescheduled?

To reschedule your appointment, call or contact us on our WhatsApp. The appointment will be rescheduled according to a time that accommodates your schedule and the availability of the doctor.

What is the average waiting time for a call?

For a teleconsultation, the average waiting time is 2 minutes. If you do not receive a call from the doctor, please contact us on WhatsApp, and our agent will take the necessary actions and see through the request immediately.

What happens if I need to see a specialist?

If a precise diagnosis cannot be made through teleconsultation or if further investigations are required, it is recommended to consult a specialist at the earliest.

How do I cancel my order?

To cancel your order, call or contact us on WhatsApp; our agent will see through your request immediately. Your payment for that order will then be reimbursed.

What do I do in case I forgot my password?

To change your password for security reasons or to reset it if you forget it, click on “Forgot Password” when signing

in. Enter your mobile number, receive OTP, and enter your new password.

Are both male and female doctors available on your platform?

Yes, we offer a diverse range of doctors on our platform, including both male and female practitioners. The availability of doctors may vary depending on their specialty and schedule.

How does the MedIQ platform prevent Non-Life-Threatening Conditions?

MedIQ provides online full-time, highly trained, and licensed General Practitioners who are available to our consumers 24x7 and 365 days in a year, to provide a proper level of care.