JazzFi

VoWiFi/WiFi Calling (voice over WiFi) is an added feature of VoLTE that allows users to make voice and video calls or SMSs over a WiFi network using native mobile phone dial pad. The feature is very beneficial specially whenever you are in low or no mobile coverage like in-house, indoors or in basement where mobile signal is weak, and WiFi is available there. This functionality will make it possible for users to make or receive normal calls, SMS and other value-added services using Wi-Fi while staying indoors. All you need is smartphone with VoLTE and VoWiFi features supported to enable this feature.

VoWiFi /WiFi Calling feature must be available in the settings of your existing VoLTE enabled handset that can be activated through a toggled switch. Currently, WiFi Calling testing is successfully conducted for Samsung, OPPO, VIVO and Digit handsets.

Yes, and subject to the fact that Mobile Handset has required technical specification and valid active Wi-Fi connection.

No, Jazz doesn’t charge anything extra for making calls through VoWiFi. Customers who have subscribed to any specific bundle will be utilizing their available resources. Customers who is not subscribed to any bundle will be charged at normal base rate as per minutes of use.

VoWi-Fi/WiFi Calling can be used by subscribers who have the following:

• VoLTE capable handset with Vo-WiFi feature enabled in phone settings.
• 4G/LTE SIM
• Sufficient balance (airtime load) or active voice & SMS bundle subscription

• First make sure Handset firmware is updated to latest version.
• Check if VoLTE and VoWiFi/WiFi Calling features are available and active in phone connection settings
• VoWiFi/WiFi Calling needs to be enabled in handset’s SIM settings. Sample procedure for Samsung handset is depicted below:
• Open the Phone app
• Tap on the More options (the three vertical dots) icon
• Select the Settings menu
• Tap the switch to turn the Wi-Fi Calling feature ON after provisioned from the network side

VoWiFi/ WiFi Calling is available all over Pakistan.

For VoWiFi, you must be an active Jazz subscriber with any available WiFi connection.

You will be able to see the VoWiFi icon beside your WiFi signal bar.

You may simply turn off WiFi-calling in your phone settings or disconnect from WiFi.

Yes

This means “Wi-Fi preferred” is selected in your Wi-Fi Calling settings. Your handset will automatically prioritize your Wi-Fi connection for calls and SMS transactions.

Make sure that the Wi-Fi network that you are connected to has an excellent signal strength and internet is working. Also ensure that you have enough balance or active voice/SMS resources in subscribed bundle.

Yes. VoWiFi/Wi-Fi Calling will still work even if VoLTE switch is disabled on handset. However, if VoLTE is disabled, your ongoing call will get disconnected if your handset has lost its Wi-Fi connection. For seamless/ uninterrupted call experience, please enable both Wi-Fi Calling and VoLTE services.

VoWiFi will be included in your handset/device's standard software updates. There is no ‘special’ update for VoWiFi.

You may do the following:

• Check if the handset/device is capable of VoWiFi/WiFi Calling and WiFi calling option is visible.
• Check if handset/device software is updated to latest.
• Check if handset/device is connected to WiFi with working internet connection.
• Change WiFi connection to another one.
• Check if VoWiFi/WiFi Calling is turned on in device settings. -Check if WiFi preferred over mobile network for voice calls in device settings.
• Try restarting your device.

No. VoWiFi will not be available for customers who are on international roaming. The routing of all VoWiFi calls is done locally, and calls will remain within Pakistan.