From where I can get SIM?
By visiting Jazz Outlets:
Requirements:
Charges:
Time Required for SIM activation:
Online Sim Order:
If you are an existing Jazz customer, order Jazz SIM online via:
From where I can get SIM?
By visiting Jazz Outlets:
Requirements:
Charges:
Time Required for getting eSIM:
Online eSim Order:
If you are an existing Jazz customer, order eSIM online by:
From where I can get my SIM replaced?
By visiting Jazz Outlets:
Requirements:
Charges:
Time Required for SIM replacement:
From where can I find location of nearest Franchise/Retailer:
You can locate nearest Franchise/Retailer by:
Requirements:
Charges:
Time required for finding nearest Franchise/Retailer:
From where can I convert my number which is on my CNIC from Prepaid to Postpaid ?
By visiting Jazz Outlets:
Requirements:
Charges:
Time Required:
From where can I convert my number which is on my CNIC from Postpaid to Prepaid ?
By visiting Jazz Outlets:
Requirements:
Charges:
Time Required:
From where can I convert/Port In my number from any other network to Jazz?
By visiting Jazz Outlets:
Requirements:
Charges:
Time Required:
From where can I check Prepaid Account Balance?
To check your prepaid account balance, you can do any of the following:
Requirements:
Charges:
Time Required:
From where can I check Postpaid Bill?
To check your current postpaid bill, you can do any of the following:
Requirements:
Charges:
Time Required:
From where can I recharge my Prepaid Account?
If you are a prepaid user, you can recharge your account by doing any of the following:
Online via Web link (Visit the following link on our website to recharge: https://jazz.com.pk/recharge/)
Jazz World App (Pressing “Tap to Recharge” on Jazz World App’s homepage & recharge via JazzCash/ Credit or Debit Card/ Scratch Card)
Send “Hi” on Jazz WhatsApp self service number [03003008000] & then send “6” to recharge via scratch card or Jazz Cash account
Jazz Cash (By pressing the “Mobile loads & bundles” option in Jazz Cash Application)
1 link (By visiting any 1-Link ATM nearest to your location)
Online Banking Applications (Use your online banking application to top-up your Jazz prepaid mobile account)
Jazz Retailer (Use Jazz scratch card available at any shop OR Jazz load)
Franchise (Use Jazz scratch card OR Jazz load)
Experience Center (Using Jazz scratch card OR Jazz load)
Requirements:
Charges:
Time Required:
From where can I pay my Postpaid Bill?
If you are a postpaid user, you can pay your bill via any of the following:
Jazz World App (Press “Pay Bill” option on Jazz World App & pay via JazzCash/ Credit or Debit Card/ Scratch Card)
Send “Hi” on Jazz WhatsApp self service number [03003008000] & then send “4” to pay bill via scratch card or Jazz Cash Account
Jazz Cash App (Press “Mobile loads & bundles” option in Jazz Cash Application)
Bill Payment via Scratch (Using Jazz scratch card available at any shop)
Jazz Retailer (Using Jazz load service by visiting nearest retailer)
Direct Debit
1 link (By visiting any 1-Link ATM nearest to your location)
Online Banking Applications (Use your online banking application to pay your Jazz postpaid bill)
Website (Visit https://jazz.com.pk/postpaid/payment-option)
Requirements:
Charges:
Time Required:
From where can I check my usage details & service / offers already active on number?
If you are a prepaid customer, you can do any of the following to check your usage details:
If you are a postpaid customer, you can do any of the following to check your usage details:
Requirements:
Charges:
Time Required:
From where can I restore Postpaid Number Temporarily?
Requirements:
Charges:
Time Required:
From where can I find & activate Hybrid/ Data/ Call packages ?
If you are a prepaid customer, you can:
Dial *444# & view our bundles
Jazz WhatsApp Self Service (Send “Hi” on Jazz WhatsApp Self Service number [03003008000] & then send “1” or “2” to receive our bundles
Jazz World App (View “Packages” option in Jazz World App that has a list of all bundles)
If you are a postpaid customer, you can:
Dial *446*2# & view our bundles)
Jazz World App (View “Packages” option in Jazz World App that has a list of all bundles)
Requirements:
Charges:
Time Required:
From where can I receive internet settings on my mobile phone ?
Requirements:
Charges:
Time Required:
Where to Contact:
Jazz is facilitating for change of ownership of SIMs from deceased customer’s CNIC to his/her legal heir at its nationwide customer experience centers and franchises. Relatives of deceased customer can visit the nearest Jazz Experience Center and/franchise for getting the ownership transferred after necessary documentation/verification.
Only blood relative (as per family registration certificate) can transfer Ownership to his name where existing owner is deceased
Original family registration certificate (FRC) needs to be presented to verify family tree
NOC/Affidavit by other family members in favor of transferee (as per FRC)
Original CNIC of deceased (only where original CNIC copy is submitted clear copies are acceptable)
Original CNIC of transferee
Signed undertaking shall be taken from applicant (transferee) at Jazz Experience centers / Franchises as per format acceptable to Jazz
Death certificate (issued by Govt. body like Union Council and/or NADRA
Possession of SIM is required to be presented in addition to above requirements.
Verification of last recharge / last call history will be done
JazzCash account should not be active on number whose change of ownership is required
Change of ownership request will be entertained only if the number has not availed MNP, issuance of duplicate SIM or issuance of new SIM during last 30 days.
Requirements:
Charges:
Time Required:
Where to Contact
Requirements:
Charges:
Time Required:
Where to Contact
Dial *8822# & follow the instructions to restore number immediately
Requirements:
Charges:
Time Required:
If you want to purchase a new Jazz SIM, and you are a:
If you want to purchase a postpaid SIM, the following documents would be required in addition to the requirements stated above:
A Self-service channel is a way to support our customers by allowing them to perform their daily tasks through technology without requiring support of a customer agent.
Jazz World application, WhatsApp self-service support and dial codes are some of our self-service channels. For further assistance, view the following links regarding:
It is a distinctive marketing slogan, logo and branding of Jazz, duly registered with Trade Marks Registry of Pakistan, for marketing its data propositions/4G services. The word “super” is being used as an adjective to describe Jazz data products/services keeping in view its marketing strategy and nature of products/services. Jazz is providing 4G services as per the technical standards prescribed in its license.
The term “Purchase of SIM” means procuring/acquiring connection to the network of PMCL by a customer for availing telecommunication and other related services from PMCL. SIM always remains the property of PMCL and by issuing SIM to customer, only rights to use are given and no ownership is transferred to the customer in any manner, whatsoever. The customer is bound to return the SIM to PMCL in case he stops using service or agreement is terminated or he changes the network through MNP.
A Value Added Service (VAS) means all other services provided by Jazz other than our core services (data, call & SMS). VAS may include missed call alerts, TV services, ring tones/ ring back tones, infotainment, gaming etc. To check out VAS provided by Jazz, please visit: https://jazz.com.pk/prepaid/products-and-services
Your prepaid balance would not expire if you do not perform any activity (call, SMS, use internet) for unlimited validity. There is no expiry of prepaid balance.
A dispute relating to change of ownership/transfer of connection without consent can be lodged within 30 days of such change/transfer of connection along with supporting proofs, and any dispute if raised after 30 days will not be entertained.
A complaint with respect to activation of any VAS without consent and/or for refund of amount charged for such VAS/telecom service can be lodged immediately but not later than maximum 60 days of such activation along with supporting proofs, and any complaint if raised after 60 days will not be entertained due to system constraints and being older in time.”
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