I don’t have a Jazz 4G/LTE sim.

Please order the 4G/LTE sim online or call our Customer Service Centre to get it delivered at your doorstep. You can also visit your nearest Jazz franchise, retailer and have the old sim replaced with the new Jazz 4G/LTE sim in your phone.

My device is not LTE/4G compatible

The best solution to the problem is that you upgrade your device to a 4G/LTE enabled/compatible one

Does my area have the 4G coverage?

Our core objective is to give our customers the best internet experience and we are constantly working on expanding and improving the quality of services provided to our network users all across the country.

Why I am being charged on 4G/LTE when my data-mode is turned off? How can I avoid that?

The built-in characteristic of 4G/LTE allows it to remain connected even when your device is on data switched off mode. However, a very small amount of data is used in this case. The recommended practice in this case, is to switch your network settings to 2G/3G from your device before turning the data mode off.