Product Specific:

By using Jazz WhatsApp Channel as defined below, you agree to receive notification/information messages from Jazz over WhatsApp regarding your account, bill payments / balance recharge subscription to Jazz products and value-added services. You further hereby agree to these Terms of Use, Authorization, General Terms and any Service Specific Terms (collectively referred to as the “terms”). Please read them carefully.

These terms govern your access to and use of the Jazz WhatsApp Channel, services and any information sent, received, stored or otherwise appearing on the application developed by Jazz including its services. The information collected by Jazzisrelated to the use of the Jazz WhatsApp Channel specifically, and is controlled by Jazz. In case of conflict between these terms and the terms stated in the Terms of Use or Privacy Statement, these terms will take precedence.

For more information regarding Jazz products and services, please refer to the Jazz commercial website at https://jazz.com.pk/

• Service
• Service(s) means the services, whether customized or not, provided by Jazz or its Partner(s), services provider(s), and/or Jazz on or through the Jazz WhatsApp Channel within the Territory of Pakistan,Gilgit Baltistan and Azad Jammu and Kashmir (referred to as the “Territory”).
• Privacy Notice
• When you use the Jazz WhatsApp Channel, we require your personal information to provide our services. You are responsible for providing and maintaining accurate and updated personal information, as well as safeguarding your account information. By using the Jazz WhatsApp Channel, you authorize us to share your personal information with Jazz and its sub-contractors to verify and authenticate your account at any time
  We want to remind you that it's important to keep your account information safe. Please don't share your login credentials with anyone else. If you hand over a device with the Jazz WhatsApp Channel installed to another individual, you should lock or deactivate the device before doing so. If a device with the Jazz WhatsApp Channel installed is lost or stolen, please inform the relevant authority.
• For more information or to lodge a complaint/query, please visit our Customer Privacy Policy.
• Security
• We maintain high standards of security and remind you to use your mobile handset safely to avoid compromising the security of your connection .
• Third Party Services
• Jazz WhatsApp Channel is a third-party service that you access at your own risk. We do not endorse any thirdparty services. Third party providers of websites and applications (including Jazz WhatsApp Channel) that you access through the Service are also accessed at your own risk, and we have no liability for any issues that may arise from using such third party services. If any third party websites or applications (including Jazz WhatsApp Channel) cause any problems or harm, you should seek redress directly from the third-party provider. We have no responsibility in such matters and therefore, cannot assist. It is also important to note that third-party providers of websites or applications (including Jazz WhatsApp Channel) that you access through your Jazz’ network or mobile phone number may have their own terms and conditions. It is your responsibility to read and adhere to such terms and conditions.
• Entire Agreement
• These Terms & Conditions form the entire agreement between us and you regarding the use of Jazz WhatsApp Channel and related services (excluding any services for which you have a separate agreement with us).
• By using Jazz’s service, you agree to these terms. We may update these terms at any time without notice as we deem necessary
• Updated: April 19, 2023

• GENERAL TERMS

• General
• These General Terms apply to the use of any or all of Jazz’s services via/through Jazz WhatsApp Channel (referred to as the “Service”). Please note that our Service is diverse, so additional Service Specific Terms may apply.
• Jazz may engage or cooperate with affiliates, suppliers, partners and other third parties in connection with the Service.Therefore, where applicable, the referencesto “PMCL”, “Jazz” or “we” shall also include such third parties.
• Jazz Service
• Jazz services comprises digital products and/or services distributed over the iinternet for private use by individual consumers. These Services are accessible on our websites and, for certain Services, on your own device(s) after you have installed them.
• Some parts of the Service may display content that is not provided by Jazz (including User Content). Such content is the sole responsibility of the person or entity that has made it available.
• Privacy and Personal Data
• To provide you with the Service, Jazz will need to collect and process personal data about you and your use of the Service. Jazz's Customer Privacy Policy, which may be updated periodically, is available below on this page. By using the Service, you consent to the collection, use, and disclosure of your Personally Identifiable Information (PII) and aggregated data as outlined in Jazz's Customer Privacy Policy, available at https://jazz.com.pk/help/customer-privacy-policy. By using the Service, you acknowledge and agree that Jazz may use your personal data in accordance with our Privacy Statement and as further described in any applicable Service Specific Terms. Additionally, you permit Jazz to share your personal information with our service providers to offer customized promotions and other material directly to you. Jazz will retain customer data on its servers for a period of two months, after which it will be discarded in accordance with our policy and will not be accessible.
• User Content and Submissions
• You may have the ability to submit, post or display content (including information, data, text, software, music, sound, photographs, graphics, videos, advertisements, messages or other materials) through Jazz’s services and/or Jazz WhatsApp Channel (collectively referred to as “User Content”). You are solely responsible for such content. Please note that Jazz’s network/ mobile phone number acts as a mere conduit and we have no obligation to screen or monitor User Content but may remove any User Content that, in our sole judgment, violates the terms, applicable laws, or generally accepted practices or guidelines in the Jurisdiction.
• Under the terms, the following types of User Content are prohibited:
• • Offensive content that engages in, endorses or promotes racism, bigotry, discrimination, hatred, harassment or physical harm of any kind against any group or individual
  • The transmission of “junk mail”, “chain letters” or unsolicited mass mailing, “spamming” or “phishing”
  • Promotion or endorsement of false or misleading information or illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous
  • Promotion or endorsement of an illegal or unauthorized copy of another person’s copyrighted work
  • Content containing restricted or password-only access pages or hidden pages or images
  • Display or links to pornographic, sexually explicit or any other indecent material
  • Soliciting passwords or personal data from other users
  • Violating the rights of or harming or threatening the safety of other users or the Service
• Warranties and Disclaimers
• Jazz warrants that it will perform its obligations under these terms in a professional manner, in accordance with industry standards, and will make reasonable efforts to keep the Service operational.
• However, the Service is provided on an “as is” basis and Jazz makes no warranties, expressed or implied, with respect to its availability, merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, performance or quality. You acknowledge that service may contain errors and that Jazz does not guarantee its uninterrupted or error-free operation.
• Liability
• Jazz, including its shareholders, executives, officers, affiliated companies, partners and their contractors, officers, directors and employees will not be liable for any expenses, claims, losses and/or damages, whether arising under law, contract, warranty, indemnification, tort or otherwise, including incidental and consequential damages, loss of profits or business opportunities, or damages resulting from loss of data or loss of access to the Service, even if Jazz has been advised of the possibility of such damages, This limitation of liability applies regardless of the form of action, whether in contract, tort or otherwise.
• Indemnity
• You agree to indemnify, defend and hold Jazz harmless from any claims, liabilities and expenses (including attorney’s fees) that arise from your misuse of their Service in breach of the terms or applicable laws.
• Jazz reserves the right to assume exclusive defense and control of any matter subject to indemnification by you. You shall cooperate in good faith with Jazz in asserting any available defenses.
• Force majeure
• Force Majeure means any circumstances beyond the reasonable control of either party, including, without limitation, fire, explosion, strikes or other labor disputes, riots or other civil disturbances, voluntary or involuntary compliance with any law, order regulation, recommendation or request of any governmental authority, and errors or downtime in networks, power supply, gateway or similar failures of communication.
• Jazz is not liable for any failure to perform contractual obligations arising from events beyond our control, including natural disasters, compliance with laws or governmental orders, and communication failures.
• Termination
• You may stop using the service by deactivating your account on the Jazz WhatsApp Channel and Jazz may also terminate your access to the service without notice or refund of any fees if you breach the terms or applicable laws.
• Changes
• Jazz may update or amend the terms to reflect changes in the Service or the law.
• We will publish any amended terms on our website, and your continued use of Jazz’s Service after the publication or notification of changes constitutes acceptance of the updated terms. We encourage you to check our website regularly.
• Partial Invalidity
• If any provision of the terms is declared invalid or unenforceable by a court or other binding authority, the remaining terms (or parts), conditions and provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
• Language versions
• Any translations of the terms from English to another language are provided for convenience only and the English version shall prevail in the event of any discrepancies between the translations.
• Choice of Law and Dispute Resolution
• The terms are governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan, any disputes, controversies or claims arising from the terms of or in connection with the terms shall be subject to the jurisdiction of Pakistani courts at Islamabad as the legal venue.