Personal Information’ may include your Name, Computerized National Identity Card (CNIC), Address, Telephone Number, Email Address and Profession or Occupation. If the collected information reasonably and personally identifies you, the information will be considered personal information.
*By subscribing to our VAS Services, you acknowledge and consent that, for the purpose of optimizing your experience, we may responsibly share your billing information and analytics with trusted third parties. These third parties are bound by confidentiality and usage restrictions.
The information we collect about you is in compliance with clause 6.8 of our License, Subscriber’s Antecedents Verification Regulations – 2010 & Branchless Banking Regulations. Moreover, it also depends on the Jazz products and services you use and subscribe to. It may include:
Traffic Data or Billing Data:
To provide you with mobile services and products, we need to collect some of your personal details, without which, we’re not allowed by law to provide you with the products and services you want. For the purposes of providing international roaming (IR) services, JAZZ/PMCL enters into IR agreements with other international operators and service providers, and under such IR agreements JAZZ/PMCL may be required to collect and use information, including but not limited to, information pertaining to the customer’s IMEI, SIM card information, International Mobile Subscriber Identity (IMSI), Mobile Station International Subscriber Directory Number (MSISDN) (the “IR Service Data”) and share the same with such international operator, service provider and/or clearing services providers (the “Third Party IR Partners”) for the purposes of providing IR services, general services, and; calculations, settlement, payment and recovery of charges. By using our services, each customer agrees and provides its consent to JAZZ/PMCL to collect and disclose the IR Service Data to the Third Party IR Partners for inter alia processing and reconciliation of such information. Our use of your personal data may include the following:
We may also send you direct marketing communications and information about
Customer data processing is anonymized and aggregated form helps third parties to make better decisions by getting valuable insights into movement and usage patterns. But it isn’t about individuals - it’s about overall patterns, rather than any one person. Jazz doesn’t identify you, or give anyone information which would enable them to contact you.
Our endeavor will be to provide you with best experience while you are with Jazz through this data processing. However, you can opt out at any time by texting OPT OUT to 7029 from your Jazz number. This will remove you from future Jazz data processing. To re-join Jazz data processing, text OPT IN to 7029 from your Jazz number. If you have more than one SIM, you’ll need to send the relevant text from each of your Jazz devices. All texts are free of charge when you text from the Pakistan.
Under the “Protection from Spam, Unsolicited, Fraudulent and Obnoxious Communication Regulations – 2009’ you may opt out from receiving the marketing material. Just contact 111 from your mobile, SMS Chat, Social Media or Fax 042 111 301 301 from any phone. You can also use any opt-out methods provided in our marketing communication. You may also use mechanism given in (Block of Promotional SMS) & (Spam Messages) below for opting out from receiving marketing material.
Customer can block Promotional SMS using DNCR short code 3627.Customer can register a request by sending a message on 3627 as under:
Spam or unsolicited texts telling you that you have won a competition can be annoying. Customers can send spam texts to 9000 as per the format. We’ll investigate and if appropriate, we’ll disconnect the SIM generating the spam texts on our network.
The best way to avoid spam is to be careful who you give your number to, especially on the internet. You can also check privacy policies and marketing opt-outs when ordering goods.
Customers’ traffic or Billing data will be retained as under:
Data for scrutiny by the Pakistan Telecommunication Authority and Law Enforcing Agencies.
Data for billing purposes No retention period has been specified for the billing data in our license, however, Jazz is maintaining billing data as under:
It’s about more than legal compliance. It’s about building a culture that respects privacy and justifies the trust placed in us. Personal data shared with Jazz remains essential part of customers, therefore at any moment customers shall have the right to access and control it, in order to be able to request
As per our licensing clause 7.7 we shall take all reasonable measures to prevent your information, including information about your business, other than directory information, from being disclosed to third parties, including the our own subsidiaries, affiliates and associated companies, except information which is required:
The security of your personal information is a high priority for us. We take all reasonable steps to securely store your personal information so it’s protected from unauthorized use, access, modification or disclosure. This includes both physical and electronic security measures.
Hundreds of mobile phones are stolen every day in the Pakistan, and the increasing popularity of high-value smartphones makes mobile theft a growing problem. We blacklist all phones reported as stolen so they can’t be used on any Pakistani network. The process of blocking these phones is as under:
How to get IMEI?
Just dial *#06# and note down IMEI number of your mobile set.
How to Report?
What to Provide?
We take all reasonable measures to make sure the personal information we hold is accurate, complete and up to date. However, the accuracy of your information is largely dependent on what you provide us. To make sure we’ve got your most current and accurate details, please let us know when your information changes (e.g. if you change your name or move house) by visiting nearest Jazz office or call on our helpline 111.