What is Jazz Advance?

Jazz Advance provides customer with an advance amount up to Rs200. The advance amount will be given to the customer according to their usage history.

How do I get Jazz Advance?

To get Jazz Advance, just dial *112# from your Jazz Prepaid number and you will receive an advance offer.

When will the advance and service charges be deducted?

Jazz Advance amount with service fee will be deducted, from your next recharge.

What happens when I dial *112#?

Customer will receive the best offer available for them:
“Aap k liay Rs xx ka Advance dastiyab hai. Aap k agle recharge par Rs xx + Service fee Rs xx BamaTax kaat liay jaen ge.

Aap ki darkhwast par Rs.xx ka Jazz Advance aap ko bhej diya gaya hai. Aap ke agle recharge par Rs.xx + Rsyy BamaTax kaat liay jaen ge. Customer gets advance amount.

*Customer can get multiple advance amount depending on their usage history.

How many advances can I avail at a time?

You can receive upto 3 offers depending on your usage history

How can I get more advance amount?

If your credit and recharge history is good at Jazz, you can avail multiple advance offers up to Rs 200 against a service fee.

I am unable to avail Jazz Advance.

Try to recharge your account.

If you bought a new sim, you wont be able to avail advance for 30 days.

Would my prepaid balance expire if I don’t use it?

Your prepaid balance is valid till the time the SIM is active as per PTA’s definition and would expire if you do not perform any activity (call, SMS, use internet) for upto 180 days, without any further notice.

What will happen if I don’t pay back Jazz Advance within 120 days?

Jazz can claw back the unutilized Jazz Advance after 120 days from the given SIM. Jazz can also recover the remaining of the defaulted amount & applicable Fee related to Jazz Advance (in full or part), if any, from the said SIM or other related SIMs registered on the same CNIC of the customer without further notice.

In case you have taken multiple advance loans, the recharge amount must be greater than the sum of loan amounts availed and its service fee​

Unwanted and unethical (unreasonable) messages can be reported by texting SENDER’s NUMBER (SPACE) message to 9000 –PTA

• These terms and conditions are in addition to the general terms and conditions duly approved by PTA and agreed to by the customer in CSAF/eCSAF at the time of activation of connection/SIM.
• Jazz reserves the right/discretion to set/change the price/rate of any offer/package/bundle or withdraw/change/revoke such offer/package/bundle at any time. Where required under PTA’s regulations, prior notice shall be given to affected customers accordingly.
• Offer Price/charges of each offer/package/bundle shall be subject to all applicable taxes, if any, irrespective of the fact in which area of the country the requisite offer/package/bundle is activated/service availed.
• The charging system reserves certain proportion of available data volume in MBs of your package against opening/accessing of each application/website on the device, therefore, the simultaneous opening/accessing of multiple applications and/or websites may result in reserving all your available data volume in MBs of your package and may start charging on base rate of your package.
• The amount of balance and recharge required for bundles may be rounded up to the nearest whole number.
• In case of any queries, questions, complaints or additional requirements, please email us at : [email protected]
• Unwanted and unethical (unreasonable) messages can be reported by texting SENDER’s NUMBER (SPACE) message to 9000 –PTA
• Using a SIM which is not in your name or allowing others to use your SIM is a crime – PTA
• Dial 420 to block unsolicited calls/messages (charges applicable).
• Unsolicited marketing communication can be blocked using “Do Not Call Register” service by texting “ON” or “SUB” to 3627. It is a free of cost service provided to Jazz customers.
• The term “Purchase of Sim” means procuring/acquiring connection to the network of PMCL by a customer for availing telecommunication and other related services from PMCL. SIM always remains the property of PMCL and by issuing SIM to customer, only rights to use are given and no ownership is transferred to the customer in any manner, whatsoever. The customer is bound to return the SIM to PMCL in case he stops using service or agreement is terminated or he changes the network through MNP.
• Bill date for all postpaid subscribers is 2nd of every calendar month
• Details of applicable Taxes/charges on usage and recharge in Pakistan and AJK are given below:
• Advance income tax rate is @15% on each recharge.
• Rate of sales tax in Federal Territory of Islamabad is 16%
• Rate of sales tax in rest of Pakistan and AJK is 19.5%
• GB is exempted from taxes.
• A late payment fee of PKR 50+tax or 5% of postpaid bill + tax (whichever is higher) will be charged on bills remaining unpaid after the due date.